We will not refund orders that are signed for or not received. We highly recommend purchasing Route shipping insurance as we are not responsible for items once delivered.Īny order without route shipping insurance is subject to signature confirmation to ensure the correct delivery of items. All claims must be made through Route for any lost, stolen or items damaged during shipping. Route is automatically added into the cart and you have the option to remove it if you wish. We offer Route Shipping insurance at checkout. Once your order has been shipped, you will receive an automated e-mail with your tracking number. Orders placed during promotional sales may experience slight delays. Orders typically ship within 1-2 business days, excluding weekends and holidays. Please email us if you have any further questions, thank Information Excessive return rate as defined is 75% or more of your order(s) in a one year period.If you would like to return your exchange order for store credit please email Customers with an excessive return rate will be blocked from purchasing or returning anymore products.If you want to return an exchange order for store credit, it must be within 30 days of receiving your order.This order is eligible to return for store credit only. Once an exchange order is placed it becomes a new order.Updated - Due to rising costs of shipping. To be eligible for an exchange, your item must be in new condition, all original tags still in place, unworn and unwashed.If the item is not in stock a refund will be processed, minus 6.00 for the return shipping label. We do not guarantee availability of exchange items.Please do not combine exchanges from separate orders, as labels are based on weight and our system will not recognize delivery.Exchanges labels are provided for free for your first exchange.Exchanges accepted within 30 days of receiving your purchase.Any additional shipping paid at checkout will not be refunded.29 and/or will have final sale in the description. If the shoes are shipped back directly in the shoe box with the label attached to the shoe box, the item is no longer new and becomes final sale and no refund will be given. Please do not attach the return label to the shoe box. All shoes need to be returned with their original shoe box inside a separate box or poly mailer. To be eligible for a return, your item must be new condition, all original tags still in place, unworn and unwashed.All international orders are required to purchase their own return shipping labels. We accept one exchange per item per order. Exchanges are free and a return label is provided.The $6.00 return label fee will still be deducted for combined orders and this will cause a delay to your refund. Please do not combine returns from separate orders, as labels are based on weight.Only one return label fee applies per order, unless returns are started separately.Returns labels are provided for $6.00 for each return, and is deducted from the refund.Your return package needs to be shipped back within the 30 days of receiving your order or else the return will be processed for store credit only.Returns and refunds are accepted within 30 days of receiving your purchase.Please allow up to 14 business days for returns to be processed once delivered. Return requests must be within 30 days of receiving your order. If you purchased an item before it went to final sale, please contact us HEREand we will manually start a return for you. These items are noted as final sale on the product description page. Please note that some online merchandise is not available for return. Returns and exchanges are easy! If you or someone you purchased for would like to return one our our products, just visit our return page HEREand we can get that started right away for you!
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